It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. I'm shopping for a Win10 desktop, but will keep the Vista machine also (long story) so I just want to make sure nothing is wrong and understand what changed suddenly why am I getting this new behavior?ĭouble-click mb-support-X.X.X.XXXX.exe to run the program Now I get the same behavior with this latest legacy 3.5 version. What changed? I had been blissfully running 3.1 forever without the red triangle that won't update or go away. If I close, then quit Malwarebytes (by right clicking the system tray icon) the re-launch Malwarebytes I get the top picture saying everything is awesome.for about 10 minutes, then I get the lower picture & the red triangle.īTW, I got the exact behavior Before installing 3.: quitting and awesome but just for minutes then updates not current w/the red triangle. I click "Check for updates" and get the usual green status bar for a moment, but nothing else. However, minutes later I get the ominous red triangle and Your updates are not current: Also no red triangle over the blue Malwarebytes icon. It exclaimed: "Awesome! You're protected" and Updates: Current. So I took the advice of those wiser than I in here and did an over-the-top install to version 3., component package version 1.0.365, Update package version 6. Opening Malwarebytes it said "your updates are not current." Clicking "Check for updates" gave the usual quick green status bar but alas no updates were apparently found since the above messages persisted. without issues, until today, when after rebooting my Vista (yes, I know) desktop I saw down in the system tray a little red triangle with white exclamation mark. Please attach the file in your next reply.Endpoint Detection & Response for Servers Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ī progress bar will appear and the program will proceed with getting logs from your computer Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
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